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Delivery and Return Policy

GENERAL

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG:27.11.2014/29188) regarding the sale and delivery of the product they purchased.
  3. The shipping charges, which are the product shipping costs, will be paid by the buyers without any price limit.
  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract. In addition, Distance Contracts Regulation m. According to Article 9, this period can be extended by a maximum of 10 days, provided that the consumer is notified in writing or through a permanent data carrier.
  5. The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual and invoice of the product, if any.

CONTRACT DATE

The contract date is the contract date, which is the date the order is placed by the buyer.

IF THE PRICE OF THE PRODUCT PURCHASED IS NOT PAID

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PAYMENT METHOD AND SHOPPING MADE WITH UNAUTHORIZED CREDIT CARD USE

  1. You can shop at http://www…com by credit card (Visa, Master Card, etc.) or bank transfer. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal check, which are made without contacting customer service, are not accepted.
  2. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer shall return the product subject to the contract to the seller within 3 days at the seller's expense. must return it.
  3. You can make the payment by Bank Transfer or EFT (Electronic Fund Transfer) to any of our Türkiye Halk Bankası accounts (TL).
  4. With your credit cards on our website, you can take advantage of online single payment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNINTENDED REASONS:

1. Circumstances that do not exist or are not foreseen at the date of signing of the contract, develop beyond the control of the parties, and that make it impossible for one or both of the parties to partially or completely fulfill their obligations and responsibilities assumed by the contract or to fulfill them on time, force majeure (Natural disaster, war, terrorism, uprising, changing legislative provisions, seizure or strike, lockout, significant malfunction in production and communication facilities, etc.) will be considered as.

  1. If force majeure events occur that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
  2. During the continuation of the force majeure, the seller will not be liable for any failure to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

DELIVERY AND BUYER'S OBLIGATION TO CHECK THE PRODUCT

  1. The product/products will be delivered to the address of the buyer by the cargo agreed by the seller. The delivery time is 30 days from the sending of the Order confirmation mail and the conclusion of the contract. This period may be extended by a maximum of ten days, provided that the buyer is notified in writing or by a permanent data carrier.
  2. The products are sent to the regions where the cargo companies do not deliver to the address by telephone notice.
  3. In regions where the Cargo Company delivers once a week, there may be a delay in the specified day in cases such as inaccuracies and deficiencies in the shipping information, some social events and natural disasters. The buyer cannot impose any responsibility on the seller due to these sags. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracy in the shipping information and / or the absence of the Buyer. If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer services immediately by using the e-mail address sahinrulman@sahinbearing.com.
  4. Buyer shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company official thinks that the package is not damaged, the buyer has the right to open the package there and have the products checked that the products were delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully performed its duty, that is, the received goods/services are undamaged and intact. If the package is not accepted and a report is kept, the situation should be reported to the Seller Customer Service as soon as possible with the copy of the report remaining with the buyer. The Buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product. If the products reach the Seller in a used, worn condition, the product can be returned to the Buyer and no refund will be made in this case. Returns are not accepted for disposable products and products that deteriorate rapidly or are likely to expire.

RETURN TERMS

  1. The Seller is obliged to return the total price and the documents that put the Buyer under debt to the Buyer within 10 days at the latest from the receipt of the withdrawal notice, and to return the goods within 20 days.
  2. If there is a decrease in the value of the goods due to the fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller at the rate of his fault. However, the buyer is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
  3. In case of falling below the campaign limit amount set by the seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

STATE OF DEFAULT AND ITS LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that he/she will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the expenses and attorney's fees to arise from the Buyer, and in any case, in the event that the Buyer defaults due to its debt, the Buyer accepts that he will pay the loss and damage suffered by the Seller due to the delayed performance of the debt.